Privacy Policy – trich88

1. About This Policy

1.1 This Privacy Policy applies to all personal data collected and processed by trich88 in connection with the trich88.club platform, including the website, all game lobbies, the account registration and management system, and all related communication channels.

1.2 trich88 is the data controller of personal data collected via the Platform. As data controller, trich88 determines the purposes and means of processing personal data and bears responsibility for ensuring that processing is carried out lawfully, fairly, and transparently.

1.3 By accessing the trich88 Platform or registering an Account, you acknowledge that you have read this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the trich88 Platform.

2. Data We Collect

2.1 Registration Data: When you register a trich88 Account, we collect your full name, date of birth, email address, Malaysian mobile number, and residential address. This information is required to create and verify your Account.

2.2 Identity Verification Data: To comply with anti-money laundering regulations and age verification obligations, trich88 may collect copies of government-issued identification documents (e.g., MyKad, passport), selfie photographs for liveness checks, and proof of address documentation (e.g., utility bills, bank statements).

2.3 Financial Data: trich88 collects transaction records including deposit amounts, withdrawal requests, and payment method identifiers (e.g., the last four digits of a card, or an eWallet account reference). Full payment credentials are processed by payment service providers — trich88 does not store raw card numbers or full eWallet login credentials.

2.4 Gaming Activity Data: We collect records of all bets placed, games played, session durations, win/loss history, and bonus usage on the trich88 Platform. This data is required for account management, dispute resolution, regulatory reporting, and responsible gaming monitoring.

2.5 Technical Data: trich88 automatically collects device identifiers, IP addresses, browser type and version, operating system, screen resolution, and session timestamps when you access the Platform. This data is used for security, fraud prevention, and platform performance analysis.

2.6 Communications Data: We retain records of communications between you and trich88, including support queries submitted by email, live chat transcripts, and any correspondence relating to disputes or account matters.

3. How We Use Your Data

3.1 trich88 uses personal data for the following purposes:

• Account management: Creating, maintaining, and administering your trich88 Account, including processing deposits, withdrawals, and bonus allocations.
• Identity and age verification: Confirming that you are at least 21 years of age and that your identity matches the account registration details, in compliance with licensing conditions.
• Regulatory compliance: Satisfying anti-money laundering (AML), counter-terrorism financing (CTF), and Know Your Customer (KYC) obligations under applicable law and licensing requirements.
• Fraud and security: Detecting, investigating, and preventing fraudulent activity, unauthorised account access, collusion, and other prohibited conduct on the trich88 Platform.
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling behaviour and, where applicable, triggering responsible gaming interventions in accordance with trich88's Responsible Gaming policy.
• Platform improvement: Analysing aggregated and anonymised usage data to improve platform functionality, game selection, and user experience.
• Marketing communications: Where you have provided explicit consent, sending promotional offers, bonus notifications, and platform updates via email or SMS. You may withdraw marketing consent at any time by contacting [email protected].
• Legal proceedings: Using personal data as evidence in connection with disputes, regulatory investigations, or legal proceedings where trich88 is a party.

4. Legal Bases for Processing

4.1 trich88 processes personal data on the following legal bases:

• Contract performance: Processing necessary to perform the Agreement between trich88 and you, including account operation, bet settlement, and payment processing.
• Legal obligation: Processing required to comply with AML, KYC, tax, and licensing obligations under applicable law.
• Legitimate interests: Processing for fraud prevention, security monitoring, and platform improvement, where such interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications, where your explicit consent has been obtained. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

5. Data Sharing

5.1 trich88 does not sell personal data to third parties. trich88 may share personal data with the following categories of recipients where necessary and lawful:

• Payment service providers: Touch n Go, Boost, Maybank, CIMB, Public Bank, and card processors, solely to the extent necessary to process deposits and withdrawals.
• Identity verification providers: Third-party KYC and age verification services used to confirm player identity and age in accordance with licensing requirements.
• Fraud prevention services: Risk management and anti-fraud technology providers who assist trich88 in detecting suspicious activity on the Platform.
• Gaming platform providers: Game studios and live casino operators whose games are hosted on the trich88 Platform, where necessary to facilitate game session authentication and dispute resolution.
• Regulatory authorities: Licensing authorities, financial intelligence units, and law enforcement agencies, where trich88 is legally obligated or otherwise required by a competent authority to disclose personal data.
• Professional advisers: Legal counsel, auditors, and consultants retained by trich88, subject to professional confidentiality obligations.

5.2 All third-party service providers engaged by trich88 to process personal data on its behalf are required to do so only under documented instructions and with appropriate technical and organisational security measures in place.

6. Cookies & Tracking Technologies

6.1 The trich88 Platform uses cookies and similar technologies (including local storage and session tokens) for the following purposes:

• Strictly necessary cookies: Session authentication tokens, security cookies, and load-balancing cookies required for the Platform to function. These cannot be disabled.
• Analytics cookies: Aggregated, pseudonymised data on how players navigate and use the Platform, used to improve functionality and content. You may opt out via your browser settings.
• Preference cookies: Storing language preferences, display settings, and last-visited game sections to personalise your Platform experience.

6.2 trich88 does not use third-party advertising cookies or cross-site tracking technologies on the Platform. No personal data is shared with advertising networks for targeting purposes.

6.3 You may manage or delete cookies via your browser settings. Disabling strictly necessary cookies will prevent you from logging in to your trich88 Account.

7. Data Security

7.1 trich88 implements appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include TLS 1.3 encryption for all data in transit, AES-256 encryption for sensitive data at rest, role-based access controls restricting data access to authorised personnel, and regular penetration testing of the Platform infrastructure.

7.2 trich88 will notify affected players and relevant regulatory authorities of any personal data breach in accordance with applicable legal notification requirements. In the event of a breach affecting your Account, trich88 will contact you at the email address registered to your Account.

7.3 Players are responsible for maintaining the security of their own trich88 login credentials. trich88 recommends using a strong, unique password for your trich88 Account and not reusing passwords across multiple services.

8. Data Retention

8.1 trich88 retains personal data for the period necessary to fulfil the purposes described in this Policy and to comply with applicable legal obligations. Specific retention periods include:

• Account registration and identity verification data: retained for a minimum of five years from Account closure, in compliance with AML record-keeping requirements.
• Transaction records: retained for a minimum of five years from the date of each transaction.
• Gaming activity logs: retained for a minimum of three years from Account closure.
• Support communications: retained for two years from the date of the final communication in each matter.

8.2 Following the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised data (which can no longer identify you) may be retained indefinitely for statistical and analytical purposes.

9. Your Rights

9.1 Subject to applicable law and trich88's overriding legal obligations (including AML record-keeping requirements), you have the following rights in relation to your personal data held by trich88:

• Right of access: To request a copy of the personal data trich88 holds about you.
• Right to rectification: To request correction of inaccurate or incomplete personal data.
• Right to erasure: To request deletion of personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations.
• Right to restriction: To request that trich88 restrict processing of your personal data in certain circumstances, such as where you contest the accuracy of the data.
• Right to object: To object to processing of your personal data based on legitimate interests, including profiling for responsible gaming purposes.
• Right to withdraw consent: To withdraw consent for marketing communications at any time, without affecting the lawfulness of prior processing.

9.2 To exercise any of the above rights, please contact trich88 at [email protected]. trich88 will respond to verified requests within 30 days. trich88 may require proof of identity before processing a data rights request.

10. International Data Transfers

10.1 trich88 may transfer personal data to service providers and infrastructure partners located outside Malaysia, including in jurisdictions where the level of data protection may differ from Malaysian standards. Where such transfers occur, trich88 ensures that appropriate safeguards are in place, including contractual data protection clauses consistent with applicable data protection law.

11. Children's Privacy

11.1 The trich88 Platform is strictly for adults aged 21 and above. trich88 does not knowingly collect personal data from individuals under 21 years of age. Where trich88 becomes aware that personal data has been collected from an individual who is under 21, that data will be deleted and the relevant Account closed immediately. If you have reason to believe that a minor has registered an Account on the trich88 Platform, please notify trich88 at [email protected].

12. Third-Party Links

12.1 The trich88 Platform does not contain links to third-party websites. If you navigate to any external website independently of the trich88 Platform, trich88 is not responsible for the privacy practices or content of that website. You should review the privacy policies of any third-party websites you visit.

13. Policy Amendments

13.1 trich88 reserves the right to amend this Privacy Policy at any time. Material changes will be notified to registered players via email at least 14 days before the revised Policy takes effect. Your continued use of the trich88 Platform following the effective date of any revision constitutes acceptance of the updated Privacy Policy.

13.2 The current version of this Privacy Policy is always available on this page. The "last updated" date at the top of this Policy indicates when the most recent revision was made.

14. Contact & Complaints

14.1 For all queries, requests, or concerns relating to this Privacy Policy or trich88's data handling practices, please contact:

Email: [email protected]

14.2 trich88 aims to respond to all privacy-related correspondence within 14 business days. If you are not satisfied with trich88's response, you may have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.